Contact details
This may include your name, email address, phone number, organisation, role and any contact details you choose to provide.
Privacy Policy
How we handle personal information.
We take privacy seriously. This policy explains how Young Angels Care Ltd may collect, use, protect and share personal information when people contact us, make enquiries, discuss placements, raise concerns or apply for future opportunities.
Important Notice
We take privacy and confidentiality seriously.
Young Angels Care Ltd is committed to handling personal information carefully, lawfully and respectfully. We only collect and use information where it is necessary for enquiries, placements, recruitment, safeguarding, care planning or legal and regulatory responsibilities.
Who We Are
Young Angels Care Ltd is responsible for how personal information is handled.
Young Angels Care Ltd may collect and use personal information when people contact us, submit an enquiry, discuss a placement, raise a concern, make a complaint, apply for a role or communicate with us about our services.
If you have any questions about this privacy policy or how personal information is handled, please contact us using the details on our Contact page.
Information We May Collect
We only ask for information that helps us respond properly and safely.
Enquiry details
This may include the reason for your enquiry, placement information, referral details, career interest, complaint information or other details you choose to share.
Technical information
Basic technical information may be processed by website hosting, security or email systems, such as device, browser, server log or security information.
Children’s Information
Children’s information must be handled with particular care.
Where information relates to a child or young person, we aim to handle it carefully, respectfully and only for appropriate purposes. This may include information needed to consider placement suitability, safeguarding, care planning, education, health, wellbeing, complaints or communication with relevant professionals.
Children’s information should only be shared where there is a proper reason to do so, and only with people or organisations who need it for a clear and appropriate purpose.
Sensitive Information
Some information needs extra protection.
Some personal information may be sensitive, such as information about health, safeguarding, disability, ethnicity, family circumstances, care needs or professional assessments. Where this information is processed, it should be handled with additional care and appropriate safeguards.
We will not ask for more sensitive information than is needed for the relevant purpose.
How We Use Information
We use personal information for clear and practical purposes.
- To respond to enquiries and messages
- To consider referrals, placements or service suitability
- To communicate with placing authorities and relevant professionals
- To manage complaints, concerns or safeguarding questions
- To manage careers enquiries and recruitment interest
- To keep appropriate records of communication and decisions
- To meet legal, regulatory, safeguarding or professional responsibilities
- To keep the website, email systems and records secure
Lawful Basis
We will only use personal information where there is a valid reason.
Depending on the situation, this may include responding to a request, taking steps before entering into an agreement, meeting legal responsibilities, protecting vital interests, supporting safeguarding, managing legitimate organisational interests or working with relevant professionals where appropriate.
Where sensitive or special category information is processed, an additional legal condition may also be required.
Sharing Information
We do not sell personal information.
We may share personal information where it is necessary, proportionate and appropriate. This may include sharing information with placing authorities, safeguarding partners, schools, health professionals, Ofsted, regulators, emergency services, professional advisers, IT providers, recruitment support services or other organisations where required by law.
Where information is shared for safeguarding or care-related reasons, the aim should be to protect children, support their welfare and make sure the right people have the information they need to act safely.
Safeguarding And Records
Good information handling supports safe care.
Safeguarding
If information suggests that a child or young person may be at risk of harm, information may need to be shared with relevant safeguarding professionals or agencies.
Care planning
Information may be used to help understand a child’s needs, risks, strengths, routines, relationships and support needs.
Professional working
Information may be shared carefully with relevant professionals so decisions are informed, joined-up and focused on the child’s welfare.
Your Rights
People have rights over their personal information.
Access and correction
You may ask for a copy of personal information held about you and ask for inaccurate information to be corrected.
Restriction or objection
In certain circumstances, you may ask us to restrict how information is used or object to certain processing.
Deletion
In some situations, you may ask for personal information to be deleted where there is no longer a lawful reason to keep it.
Retention And Security
We keep information only for as long as needed.
- Enquiry information is kept for as long as needed to respond and manage follow-up
- Recruitment information is kept in line with recruitment and HR requirements
- Complaints and concern records may need to be kept for accountability and review
- Safeguarding or care-related records may need to be kept for longer
- Website technical records may be kept for security and maintenance purposes
Keeping Information Safe
We aim to protect personal information from unauthorised access.
We use appropriate organisational and technical measures to help protect personal information. Access should be limited to people who need the information for a clear, lawful and appropriate purpose.
As the organisation grows, data protection arrangements should be reviewed so records, systems and staff practice remain safe and appropriate.
Children And Young People
Children should be helped to understand information that affects them.
Where appropriate, children and young people should be supported to understand how information about them is used, who may need to see it and how they can ask questions or raise worries.
This should be handled in a way that is suitable for the child’s age, understanding, communication needs and circumstances.
Complaints About Data Use
If you are unhappy with how information is handled, please tell us.
You can contact Young Angels Care Ltd first so we can review your concern. You may also have the right to complain to the UK Information Commissioner’s Office.
View ComplaintsQuestions
Have a question about this privacy policy?
Please contact Young Angels Care Ltd if you would like to ask how personal information is handled through our website, enquiries, referrals or recruitment process.
Make an Enquiry